As a postscript to my earlier post regarding a Telstra Bigpond user who was stuck on the wrong plan, a follow up invoice for about $580 (yes, that's right!) was received for June (the May one was about $350).
According to the contract, this is how the world should look, of course, but to pay nearly $1000 for a total of about eight gigabytes of download would seem a little bit of sheer bastardry when, for the same period, a different contract (for another $0.90 to the monthly fee) could be had under which it would cost less than $120 for 10 gigabytes.
Fortunately my colleague is a seasoned negotiator, rang, was honest with the call centre person and just used the silence tactic at his end of the phone and just plain didn't hang up. Eventually he got $320 of the bill waived - probably because it was going to blow out the daily KPI for the poor person at the end of the phone.
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